Now three MORE female patients ‘kept in hospital store cupboard’ surrounded by blood-stained binsBy Jenny Hope
Last updated at 10:58 PM on 12th February 2010
A flagship hospital is facing an investigation as patients told of their nightmare stays in tiny windowless ‘broom cupboard’ treatment rooms.Elderly women described being transferred to 12ft by 16ft store rooms in the middle of the night – where they were surrounded by blood-stained bins, bandages and shelves of medical supplies.Some missed meals because they were not on proper wards while others described sleepless nights as nurses continually entered to collect stores.
Vulnerable: Rhoda Talbot, 85, was put into a store room at the Norfolk and Norwich University Hospital after surgery for a spine fractureIt has emerged that Norwich and Norfolk University Hospital has 27 cupboards – labelled ‘treatment rooms’ and regularly used to house patients – attached to wards.NHS watchdog the Care Quality Commission has launched an investigation into the £229million hospital, built less than a decade ago with private funding, after a flood of complaints. More…
The scandal came to light when 80-year-old Doris McKeown this week told the Daily Mail how she spent two days in one of the rooms as she awaited surgery for compressed nerves in her spine.Now 85-year-old Rhoda Talbot has told how she was admitted to the hospital last month with a hair line fracture to her spine and was moved into the ‘stock cupboard’ the night before her discharge.Her son Rod said: ‘It was literally a store room. There was shelf racking filled with stuff used to run the ward, green buckets with dirty, bloody needles in them and oxygen cylinders.’
Cramped: The space where Doris McKeown was left overnight and kept awake by nurses who accessed the place to collect suppliesWhen Mrs Talbot, from Wroxham near Norwich, was collected by her family, she said: ‘I’m absolutely shattered. They [nurses] were in and out all night. Every time they came in they turned the light on.’Mr Talbot is planning a formal complaint and wants an apology to his mother over her ordeal.Another woman, Helen Howes, 35, complained to the ward sister after spending the night in a similar windowless room before urgent surgery on an abscess. She was hemmed in by dressing packs, catheter bags and other medical supplies and her handbag was put on a medical waste bin.
‘Even in the night I was having my bed moved across because the nurses needed to get to something on the left-hand side and my bed was too close for them to open the drawers,’ she said.The mother of one, who lives near Norwich, doesn’t blame nursing staff.Under fire: Norfolk and Norwich Hospital said the room Mrs McKeown (below) was kept in was a treatment room, not a cupboard‘They are powerless,’ she added. ‘They knew it was common practice. I wanted to highlight the completely unacceptable manner in which vulnerable patients, who perhaps feel too ill at the time to complain or feel they don’t have a voice to raise these issues, are treated.’Katherine Murphy, director of the Patients Association, condemned the cupboards. She said: ‘It’s so undignified. Families shouldn’t put up with it.’ Mrs McKeown, of Bungay, near Lowestoft, Suffolk, was moved to a ‘treatment room’ at 2am on October 22 and spent 48 hours there before surgery.
The 80-year-old missed out on meals and medication because she wasn’t on a proper ward and described the room as ‘like a broom cupboard’.Her daughter Dr Helen McKeown, a GP, added: ‘My mother needed emergency surgery and she ended up in a cupboard. Where’s the dignity in care?’’Regular problem’: Doris McKeown lies in the windowless store cupboard where she spent two days before surgeryLiberal Democrat health spokesman Norman Lamb branded the rooms unacceptable. Norwich and Norfolk University Hospital responded that all its treatment rooms were used strictly on a short-term basis.Director of nursing Christine Baker said: ‘Our interest is in making sure all our patients get the best possible care and that their dignity and privacy is protected. ‘We carefully assess any patient’s needs before they are placed in a ward clinical treatment room.’ Hospital spokesman Andrew Stronach claimed many hospitals followed the same procedure.
#1 Comment Welcome to the NHS. Britain has the WORST public health service in Europe accordingly to several researchers. Usurprisingly we also have the worst quality of life as well.- Mark, London, UK, 12/2/2010 17:18
#2Comment Appalling treatment of anyone but particularly our elderly. I notice the patients are all elderly…is that because we who are stronger in mind and body would not stand for it?? It is a sad state of affairs and the stress brought on by this experience for the patient and their families is unmeasureable and can only hinder the road to recovery and will have a lasting effect at a time when our elderly require sensitivity and respect.- Rosie, United Kingdom, 12/2/2010 17:14
#3 Comment It is not Free Health Care, but affordable health care for everyone. It is horrible to be without healthcare. I know, because I have been there. I also have many sick friends and co-workers who need to have surgeries and are not able to because they cannot afford to see a doctor.
Now I have health care, but my family cannot spend over $3600 a year in doctor and hospital visits. We also have to pay for our medicines which come out to $200 a month (my son has asthma). thank goodness we are healthy
Not every system is perfect and it sounds like the lady had a horrible recovery. maybe this story will make them make some changes.- jennifer, ky, U.S, 12/2/2010 17:12
#4 Comment Appalling, unforgivable, this will leave a lasting impression of these fragile elderly lives and those members of their families in the most trying of times. I time when you would expect more from this country. Our elderly do not have a voice and liberties are constantly taken with their good natured, take in your stride approach whereby they say nothing and pay the price…often with their life.- Rosie, United Kingdom, 12/2/2010 17:08
#5 Comment You have to admit that being in the broom cupboard is better than lying on a trolley in the corridor? I mean, you wouldn’t expect the hospital to sack all those “managers” and “diversity experts” that NuLiebr are so fond of, just so they can afford to care for those irritations… what d’you callem? Oh yes, the nursing and medical staff and the patients!
Take out medical insurance, people.- Dominic Fahr, Oxford, England, 12/2/2010 17:01
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